Specialist Technician
ICT support for schools, infrastructure upkeep, device support, troubleshooting and practical advice for staff and leadership teams.
ICT technician and emerging web app builder
Practical web tools, backed by real support experience.
With 19 years experiences in supporting the infrastructure schools rely on every day, I use that same practical mindset to create clean websites, workflow tools and web applications for people and organisations both inside and outside my current role.
Profile
Education technology support, with builder instincts.
Through my day to day support role, I assist schools remotely and onsite at the request of schools, managers and Department priorities. I also support Central and Department initiatives, projects and rollouts across changing ICT environments.
From 2007 to 2018 I worked as a Specialist Technician. Since 2018 I have been a Roaming Specialist Technician, supporting schools, clients, end-user devices, networks, servers and department technology services across changing environments.
Roaming Specialist Technician
Broader roaming support across school environments, including remote and onsite work, Department initiatives, project support and clear technical communication.
Infrastructure support
Network, server, wireless, device and identity support across real school environments.
End-user support
Clear communication with staff, clients and stakeholders when issues need to be understood and resolved.
Troubleshooting led
A calm methodical approach to messy problems, not just clean demo scenarios.
Web direction
Developing websites and applications alongside my infrastructure and support work.
Selected projects
Projects that grew out of real requests.
These are my two current anchor web projects: a self-built scripts and resources hub, and a complete helpdesk application shaped around practical support workflows.
Centralised Helpdesk App
A full PHP/MySQL web helpdesk for school ICT support, built around public ticket creation, technician queues, school visibility, admin control and scheduled automation.
Role-based access for regional, local and specialist technicians, plus viewers.
Incoming mail polling, outbound mail queueing, LDAP-aware technician/client sync and weekly reporting scripts.
Admin views for schools, staff, categories, routing, audit logs, modules, cron visibility and settings.
eduSTAR Scripts & Resources
A practical resource hub developed over multiple years, containing scripts and support tools I built to simplify standardisation, template deployment, audits and troubleshooting.
Scripts authored to reduce repeated manual work and make common deployment tasks more consistent.
Resources and audit helpers created to guide users toward common outcomes and clearer troubleshooting.
Includes API-style endpoints, administrative tooling and structured school resource data.
Infrastructure & support
ICT infrastructure, from rollout to upkeep.
Since 2016 I have also assisted Department teams with new school builds, helping take core site infrastructure from boxed equipment to racked, patched and working environments.
The infrastructure side of my career is built around planning, troubleshooting, building, documenting and keeping school technology environments running.
Core infrastructure
Wireless, servers, networking and site infrastructure, primarily across Cisco networking and Dell/HP server platforms, with growing exposure to Juniper and Meraki rollouts.
Cisco
Dell
HP
Juniper
Meraki
Apple device management
Strong interest and hands-on experience with Jamf School and Jamf Pro for Apple MDM, with additional exposure to Mosyle and Meraki device management.
Jamf School
Jamf Pro
Mosyle
Meraki MDM
Data-shaped thinking
If information can be stored cleanly in a database, I can reshape it into the views, workflows, reports or admin tools an end user needs.
Databases
Reporting
Dashboards
Workflow Tools
What I am building toward
Web builds and practical infrastructure support.
Websites, web applications, workflow tools and infrastructure support for people and teams who need practical technology that is easy to use and maintain. School-based support remains part of my main role.
Websites and portfolio pages
Clean, responsive sites that present a person, business, community group, portfolio or service clearly without unnecessary clutter.
Web apps
Request forms, dashboards, resource libraries, helpdesk flows, admin panels and other tools built around everyday work.
Workflow cleanup
Turning repeated email chains, spreadsheets or manual tracking into clearer digital processes.
Infrastructure support
Maintenance, audits, reviews, upgrades and practical guidance for environments that need their technology looked at clearly.
How I work
Built for people who need things to actually run.
Listen first
Start with the real request, the people using it and the constraints around the system.
Make it useful
For web work, prioritise clear workflows, readable interfaces, sensible admin controls and maintainable foundations.
Improve as it is used
Expect tools to evolve as people discover what helps, what slows them down and what should be automated next.
Contact
Have a site, workflow or web app idea?
I am interested in practical requests around websites, web apps, resource hubs, workflow tools and infrastructure support. The best fit is work that needs calm troubleshooting, clear communication and something people will keep using.
Available for early conversations about websites, resource hubs, simple web apps and workflow tools.
Best suited to individuals, teams, community groups and practical operations work.
Victoria, Australia